SellerAide Privacy Policy

Effective Date: 9/13/2025
Last Updated: 9/13/2025

1. Introduction

SellerAide (“we,” “our,” or “us”) is a software platform that provides tools and analytics for Amazon sellers. This Privacy Policy explains how we collect, use, share, and protect information when you use our website (https://selleraide.com) and our applications (the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

a) Information You Provide

  • Account registration details (name, email, business name, payment details).

  • Support requests and communications.

b) Information from Amazon SP-API (with your authorization)

  • Seller account identifiers and related business data.

  • Order, inventory, and financial report data required to operate features of the app.

  • Amazon customer PII (Personally Identifiable Information) such as names, addresses, and phone numbers, but only if required for legitimate fulfillment or tax purposes.

  • When requesting restricted data, we use Amazon’s Restricted Data Token (RDT) process and only access such data for legitimate seller-authorized purposes.

c) Automatically Collected Information

  • Log data (IP address, browser type, operating system).

  • Usage data (features accessed, timestamps).

  • Cookies and tracking technologies (see Section 9).

3. How We Use Information

We use collected data to:

  • Provide, maintain, and improve the Services.

  • Calculate profitability, manage inventory, and generate reports.

  • Support account billing and payment processing.

  • Communicate with you regarding updates, support, and service notices.

  • Comply with legal obligations.

We do not sell or rent personal information under any circumstances.

4. Data Sharing and Disclosure

We may share information with:

  • Service providers (sub-processors):

    • Amazon Web Services (AWS): Cloud hosting for our applications.

    • Hostinger: Website hosting provider.

    • Stripe: Payment processing.

    • Google Workspace: Email and support tools.

    • Google Analytics & Facebook Pixel: Website analytics and marketing tracking.

  • Amazon, to the extent necessary for authorized API use.

  • Law enforcement or regulators, if required by law.

We never share Amazon data for advertising or marketing purposes.

A current list of sub-processors is maintained and updated at: [link to sub-processor list if you want a dedicated page].

5. Data Retention and Deletion

  • Amazon customer PII (names, addresses, phone numbers) is retained no longer than 30 days after order delivery, unless longer retention is legally required (e.g., for tax or audit).

  • After retention ends, we securely delete Amazon PII from live systems and backups in accordance with NIST-aligned destruction standards.

  • Seller account and business data may be retained for as long as your account is active, or as necessary to comply with legal and financial obligations.

6. Security Measures

We take security seriously and implement the following controls:

  • Encryption in transit: TLS 1.2+ for all communications.

  • Encryption at rest: AES-256 for stored data.

  • Access controls: Role-based access; least-privilege; MFA required for staff with system access.

  • Logging and monitoring: Centralized logging of access and system activity.

  • Incident response and breach notification: If a data breach involving Amazon data occurs, we will notify Amazon and affected users without undue delay, consistent with applicable law.

7. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Object to or restrict certain processing.

  • Withdraw consent where processing is based on consent.

To exercise these rights, contact us at support@selleraide.com.

8. International Data Transfers

If you access our Services outside the United States, please note that your data may be transferred to and processed in the U.S. We take steps to ensure adequate protection for such transfers.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain session authentication.

  • Analyze site traffic and performance.

  • Remember user preferences.

  • Support marketing and remarketing campaigns.

Third-party tools used:

  • Google Analytics – tracks website traffic and usage.

  • Facebook Pixel – supports marketing and remarketing campaigns.

You can manage cookie settings through your browser or opt out of targeted ads through industry-standard mechanisms (e.g., https://optout.aboutads.info/).

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

11. Children’s Privacy

Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

12. Changes to this Policy

We may update this Privacy Policy from time to time. We will post changes on this page with an updated “Effective Date.”

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

SellerAide / Pikewood LLC
Email: support@selleraide.com
Address: 3510 Madison Ave #146, Carrollton, MI 48724

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